Ithaka is a coffee roastery being built by World Barista Champion, Dale Harris.
We’re moving slowly, and building a business based on quality, service, sustainability, human connection and attention to the small details.
We’ll never be the biggest roastery, but we can be one that makes a fresh positive impact within our community.
FAQ's
When will I be able to purchase your coffee?
We're working through the final details of being able to ship our coffees across the UK reliably - Join the newsletter and you'll get first access to our coffees :)
If you want to taste our coffees they are on offer at Waterloo Tea in Cardiff
Additionally our newsletter and socials will be highlighting some tasting events real soon :)
I'm a cafe interested in serving Ithaka coffee - What do I do?
We have capacity for 25 wholesale clients and a limited amount of guest supply
If you're interested in either, please drop us an email at hello@ithaka.coffee and we'll be in touch
When will my order be roasted or shipped?
As we begin this adventure we’re slowly building the systems and refining them, with a goal of roasting and shipping the day following your order being placed.
Right now we’re roasting each of our single origins once or twice a week, and will post the available quantity on the site along with the most recent roast date - once they sell out the coffee will be out of stock until the next roast is packed
We’re still working out the peak rest time on our coffees, with a stable and delicious balance seeming to come in around 18days onwards. We’d recommend waiting this long for best results with espresso.
Can I pre-order unavailable coffees?
Yes - If the coffees listed as out of stock, but is visible under "coffees' then drop us an e-mail at hello@ithaka.coffee and we'll work it out together :)
What should I do if I received a faulty or incorrect item?
Just e-mail us, hello@ithaka.coffee, and we'll back with you within 48hrs
What is your return and refund policy?
What is your return policy?
Any unopened coffee or other items ordered can be returned within 14 days for a refund - Just contact us at hello@ithaka.coffee to arrange
Opened coffee can't be refunded, but if you have any issues please contact us hello@ithaka.coffee and we'll do our best to find a happy solution together