Ithaka is a coffee roastery being built by World Barista Champion, Dale Harris.
We’re moving slowly, and building a business based on quality, service, sustainability, human connection and attention to the small details.
We’ll never be the biggest roastery, but we can be one that makes a fresh positive impact within our community.
FAQ's
I'm a cafe interested in serving Ithaka coffee - What do I do?
We have capacity for 25 wholesale clients and a limited amount of guest supply
If you're interested in either, please drop us an email at hello@ithaka.coffee and we'll be in touch
When will my order be roasted or shipped?
Right now we’re roasting each of our single origins once or twice a week, and orders are packed from this rested stock. No coffee is shipped more than 7 days from roast, though if you prefer a longer rest get in touch and we can plan ahead for you ;)
We’re still working out the peak rest time on our coffees, with a stable and delicious balance seeming to come in around 18days onwards. We’d recommend waiting this long for best results with espresso.
Can I pre-order unavailable coffees?
Yes - If the coffees listed as out of stock, but is visible under "coffees' then drop us an e-mail at hello@ithaka.coffee and we'll work it out together :)
What should I do if I received a faulty or incorrect item?
Just e-mail us, hello@ithaka.coffee, and we'll back with you within 48hrs
What is your return and refund policy?
What is your return policy?
Any unopened coffee or other items ordered can be returned within 14 days for a refund - Just contact us at hello@ithaka.coffee to arrange
Opened coffee can't be refunded, but if you have any issues please contact us hello@ithaka.coffee and we'll do our best to find a happy solution together